With proper care and maintenance, our hair is designed to last 1–2 years or longer, depending on the texture, how often it is worn, and your maintenance routine. Proper washing, conditioning, styling, and storage will help extend the life of your extensions.

Yes. We recommend that your stylist cleanse and properly prepare the hair before installation. This allows the stylist to inspect the hair, remove any excess product or residue, and properly prepare it for your desired install and styling.

Yes! Our Raw Hair collections can be colored and customized by a professional stylist. Because coloring is a chemical process, we strongly recommend having your hair professionally colored to protect the integrity and longevity of the hair. We do not recommend attempting to bleach or color the hair yourself.

Our online consultations allow you to receive personalized guidance before purchasing your hair. During your consultation, we can help you select the appropriate texture, length, density, and collection based on your desired look. After booking, you will receive instructions for your virtual consultation.

All hair sales are final. We do not accept returns or exchanges due to changes of mind, incorrect length or texture selection, or improper care. If you believe you received a product with a quality issue, please contact our customer service team within 48 hours of delivery. The hair must remain uninstalled, unaltered, uncolored, and unworn for us to evaluate the concern.

For the fastest assistance, please contact HER Signature Hair through the customer service contact option on our website. When reaching out, please include your full name, order number, and a detailed description of your question or concern so our team can assist you as quickly as possible.